Job Description
Join our innovative Irvine-based team as a Help Desk Support Specialist and become the hero of our company's digital ecosystem! We're seeking tech-savvy professionals to deliver exceptional customer support and maintain seamless IT operations. At TechSolutions Inc., we value growth, collaboration, and cutting-edge solutions. Enjoy competitive benefits, flexible scheduling, and opportunities for career advancement in a dynamic environment. Your expertise will directly impact our 500+ employees daily productivity and satisfaction. Apply now to transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Deploy and configure Windows/MacOS systems, peripherals, and mobile devices
- Create and maintain detailed documentation of incident resolutions and system configurations
- Collaborate with senior IT staff on complex escalations and infrastructure projects
- Conduct user training sessions on new software implementations and security protocols
- Monitor service desk ticket queues and maintain SLA compliance metrics
Qualifications
- 2+ years of hands-on help desk or IT support experience in a corporate environment
- CompTIA A+ certification or equivalent technical validation required
- Proficiency in Windows 10/11, MacOS, Active Directory, and Microsoft 365
- Strong diagnostic skills with experience in networking fundamentals (TCP/IP, DNS)
- Exceptional customer service abilities with proven conflict resolution expertise
- Familiarity with service desk tools (ServiceNow, Jira, or Zendesk)
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid California driver's license for occasional site visits