Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support while driving innovation. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Inland Empire's tech hub. Apply today and become part of our mission to transform workplace technology experiences!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office 365, and cloud applications
- Document incidents, resolutions, and asset management in ServiceNow ticketing system
- Train end-users on cybersecurity best practices and new software implementations
- Collaborate with network and security teams on escalated technical issues
- Proactively monitor system health and perform preventive maintenance tasks
Qualifications
- Associate degree in IT or CompTIA A+ certification required (Bachelor's preferred)
- 2+ years of enterprise-level help desk or desktop support experience
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Exceptional communication skills and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Valid California driver's license for occasional on-site support