Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Austin! We're offering a competitive $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support. At TechSolutions Inc., we empower businesses through cutting-edge technology solutions, and you'll be the frontline hero ensuring seamless user experiences. Enjoy comprehensive benefits, growth opportunities, and a collaborative environment where your expertise makes a real impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and security incidents
- Document cases in ITSM systems with detailed resolution steps
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
- Maintain IT assets and inventory across Austin offices
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Austin residency preferred (relocation assistance available)