Job Description
Join our dynamic IT team in Henderson, NV and start your career tomorrow! Nevada Tech Solutions is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. As a key member of our support team, you'll solve complex technical challenges while advancing your career in a fast-paced environment. Immediate start available!
Why Join Us?
• Industry-leading training programs
• Clear career advancement paths
• Collaborative, tech-forward workplace
• Health/dental/vision benefits
• Flexible scheduling options
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues for Windows/macOS systems
- Manage Active Directory accounts, permissions, and group policies
- Document troubleshooting steps and solutions in ITSM systems
- Deploy and configure desktop/laptop hardware and peripherals
- Train end-users on software applications and security protocols
- Collaborate with network and security teams on escalated issues
Qualifications
- Minimum 2 years of IT help desk experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong customer service skills with conflict resolution abilities
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation