Job Description
Join our dynamic team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. Enjoy a collaborative environment, comprehensive benefits, and opportunities for career advancement. Apply today and become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide first-level technical assistance for employees across all departments
- Document incidents, solutions, and asset information in ITSM system
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior IT staff on complex problem resolution
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk role
- CompTIA A+ certification or equivalent IT support credentials
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity and security issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Ability to work independently and prioritize multiple tasks
- Valid Arizona driver's license (occasional onsite support required)