Job Description
Join our award-winning IT team in sunny St. Petersburg, Florida! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This direct hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment. As the first point of contact for technical issues, you'll play a crucial role in maintaining operational efficiency and user satisfaction. Our modern office features cutting-edge technology and a culture that values innovation and work-life balance. Apply today to launch your career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripherals
- Manage service tickets using ITSM platforms (ServiceNow, Jira, or Zendesk)
- Document solutions and maintain accurate knowledge base articles
- Coordinate with senior engineers for complex escalations
- Conduct user training on new systems and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Experience with remote support tools (TeamViewer, AnyDesk)
- Exceptional troubleshooting and communication skills
- Ability to prioritize tasks in fast-paced environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)