Job Description
Join our dynamic IT team in sunny Jacksonville, FL as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Apply today and become part of our innovative tech community!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new software and security protocols
- Monitor system health and perform proactive maintenance tasks
- Maintain accurate inventory of IT assets and equipment
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting skills with ability to analyze technical problems systematically
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work independently and manage multiple priorities