Job Description
Join TechSolutions Inc., Mesa's leading IT services provider, as a Help Desk Support Specialist. We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to solve complex challenges using cutting-edge technology. Our Mesa office fosters innovation and work-life balance in the heart of Arizona's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document incidents, solutions, and asset updates in ITSM systems
- Provide first-line support for Windows/macOS environments and cloud applications
- Collaborate with senior engineers on escalated technical problems
- Conduct user training and create knowledge base articles
- Monitor system performance and proactively address vulnerabilities
- Maintain compliance with IT security protocols
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+ or equivalent certification (preferred)
- Expertise in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for Windows/macOS systems
- Excellent verbal/written communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks in fast-paced settings
- Valid Arizona driver's license (for occasional on-site visits)