Job Description
Join our dynamic IT team as a Help Desk Support Specialist in New York City! You'll be the frontline hero resolving technical challenges for 500+ employees across our Manhattan headquarters. We offer competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced tech environment. If you're passionate about customer service and problem-solving, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and in-person support
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure desktop/laptop equipment
- Train end-users on Microsoft 365 and security protocols
- Collaborate with network and security teams on escalations
- Document solutions and update knowledge base
- Conduct quarterly IT audits for compliance
Qualifications
- 3+ years enterprise help desk experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Experience with ServiceNow or similar ticketing systems
- Strong communication and troubleshooting skills
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for equipment handling
- Valid NYS driver's license preferred