Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This role is perfect for problem-solvers who thrive in fast-paced environments and want to make a tangible impact on daily operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative workplace.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve system malfunctions, including OS, productivity apps, and peripheral devices
- Document all support tickets using ITSM software with detailed resolution steps
- Collaborate with senior IT staff on complex issues and system improvements
- Manage user accounts, permissions, and security protocols
- Train employees on new software implementations and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills with network connectivity and common software issues
- Excellent written and verbal communication abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and manage multiple simultaneous requests
- Basic knowledge of cybersecurity principles and data protection protocols