Job Description
Join our award-winning IT team in Colorado Springs as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. With a competitive salary, comprehensive benefits package, and a $5,000 sign-on bonus, this is your opportunity to launch or advance your IT career in one of Colorado's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new software implementations and security protocols
- Maintain inventory of IT assets and assist with hardware deployments
Qualifications
- 1-3 years of experience in technical support or help desk environment
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong analytical skills with ability to troubleshoot systematically
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid Colorado driver's license for occasional on-site support