Job Description
Join our dynamic IT team in sunny Miami! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Receive a $3,000 sign-on bonus when you join our award-winning organization! Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of America's most exciting cities.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain workstations, printers, and mobile devices
- Create and maintain detailed documentation in ITSM systems (ServiceNow/Jira)
- Train end-users on software applications and security protocols
- Collaborate with network and system administrators on complex escalations
- Monitor ticket queues and maintain SLA compliance metrics
Qualifications
- 2+ years of experience in help desk/technical support role
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills with hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)