Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our diverse user base. As a key player in our organization, you'll troubleshoot hardware/software issues, maintain system integrity, and champion a seamless digital experience. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a vibrant tech hub.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure workstations, peripherals, and enterprise software
- Document procedures and create knowledge base articles
- Collaborate with network/security teams on incident resolution
- Train users on digital tools and security best practices
Qualifications
- 3+ years in IT support/service desk environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, Office 365, and virtualization
- Experience with remote support tools (TeamViewer/AnyConnect)
- Exceptional communication and problem-solving abilities
- Ability to work rotating on-call schedules