Job Description
Join our dynamic team as a Help Desk Support Specialist in Portland, OR! We're seeking a tech-savvy professional to deliver exceptional user support and drive IT excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Portland's tech hub.
Why InnovateTech? We're a rapidly growing tech company committed to innovation and employee growth. You'll gain exposure to cutting-edge systems while making a tangible impact on our organization's success.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve hardware/software issues (Windows 10/11, Microsoft 365, Active Directory)
- Manage IT assets including inventory, deployment, and retirement of equipment
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Collaborate with network and security teams on escalated incidents
- Conduct new hire IT onboarding and system training sessions
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or equivalent certification required
- Proficient in troubleshooting Windows OS, Office 365, and network connectivity
- Experience with ServiceNow or ITSM platforms
- Strong customer service skills with ability to de-escalate technical issues
- Knowledge of cybersecurity best practices and data protection protocols
- Ability to lift 30lbs and perform basic hardware installation
- Valid Oregon driver's license for occasional site visits