Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Miami! We're urgently seeking tech-savvy professionals to deliver exceptional user support across our enterprise systems. This hybrid role offers competitive compensation, growth opportunities, and a collaborative environment in one of America's most vibrant cities. If you're passionate about solving technical challenges and empowering users, apply today to launch your career with TechSolutions Inc.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and documentation best practices
- Deploy and configure desktop/laptop systems across Windows and macOS environments
- Train end-users on security protocols and productivity applications
- Collaborate with network/infrastructure teams on complex escalations
- Monitor system health and proactively address performance bottlenecks
- Contribute to IT knowledge base and SOP documentation
Qualifications
- 3+ years of experience in Tier 2/3 technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong diagnostic skills for Windows 10/11 and macOS environments
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills with ability to translate technical concepts
- Ability to work flexible hours including occasional on-call rotation
- Bachelor's degree in IT or related field preferred