Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Denver! We're urgently seeking tech-savvy professionals to deliver exceptional user support and drive digital transformation. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. Apply today to start immediately!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incidents using ITSM tools (ServiceNow/Jira) and maintain knowledge base articles
- Onboard new employees with device setup and account provisioning
- Collaborate with Tier 2/3 teams for complex issue escalation
- Implement cybersecurity best practices and conduct security awareness training
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems
- Ability to work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred