Job Description
Join our innovative team at TechSolutions Inc. as a Help Desk Support Specialist and become the go-to technical hero for our dynamic Oakland-based clients. We're seeking a customer-focused professional to deliver exceptional remote and onsite technical support across our diverse portfolio of cutting-edge technology solutions. This role offers rapid career growth, competitive benefits, and the chance to work with industry-leading tools in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions in ITSM tools with precision
- Train end-users on cybersecurity best practices and software applications
- Collaborate with senior engineers on complex technical escalations
- Contribute to IT infrastructure improvement projects
Qualifications
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows/macOS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to work flexible hours including occasional on-call duties