Job Description
Join our dynamic IT team in Sacramento as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This contract role offers competitive pay, flexible hours, and the opportunity to work with cutting-edge technology while making an immediate impact. Apply today and become the hero who keeps our digital infrastructure running smoothly!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document support tickets in ITSM system with detailed resolution steps
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 1+ years of hands-on help desk or IT support experience
- Proficiency with Windows/macOS and Microsoft Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently in a fast-paced environment
- Valid California driver's license (for occasional on-site visits)