Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge digital infrastructure. This role offers competitive compensation, growth opportunities, and the chance to work with innovative technologies in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote support tools
- Manage service tickets in ITSM systems with SLA adherence
- Install, configure, and maintain end-user devices and peripherals
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Train users on new technologies and security protocols
Qualifications
- Associate degree in IT or equivalent certification (A+, Network+)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Basic network infrastructure knowledge (TCP/IP, DNS)