Job Description
Join our dynamic team in St. Louis as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while resolving technical challenges. This hybrid role combines remote flexibility with in-office collaboration at our downtown hub. Enjoy competitive compensation, growth opportunities, and a culture that values innovation. Apply today to become part of our award-winning IT support team!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Provide Tier 1-2 support via phone, chat, and ticketing systems
- Deploy and manage Windows/macOS imaging and patching
- Document solutions in knowledge base with clear SOPs
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years IT support experience with Service Desk certifications
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills across Windows/macOS environments
- Excellent communication and customer service aptitude
- CompTIA A+/Network+ or equivalent technical certifications
- Experience with Jira/ServiceNow ticket management
- Bachelor's degree in IT or related field preferred