Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a customer-focused professional to deliver exceptional technical support across our organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and become part of Lubbock's premier tech employer!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all tickets in ServiceNow with detailed resolution steps
- Train users on system best practices and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor system health and perform preventive maintenance
- Support onboarding/offboarding of IT assets and accounts
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong troubleshooting skills with networking fundamentals
- Excellent written/verbal communication abilities
- Experience with ITSM tools (ServiceNow preferred)
- Ability to work flexible hours during system outages