Job Description
Join our dynamic IT team in Anaheim and make an immediate impact! We're seeking a skilled Help Desk Support Specialist with weekly pay opportunities. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. Enjoy flexible schedules, competitive compensation, and a collaborative environment where your expertise truly matters. Apply today and start earning weekly while advancing your tech career!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system (ServiceNow) with timely documentation and resolution tracking
- Provide on-site support for peripherals and network infrastructure
- Train users on new technologies and security protocols
- Collaborate with IT teams on system upgrades and maintenance
- Maintain accurate asset inventory and documentation
- Escalate complex issues to senior engineers with clear context
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficient in troubleshooting network connectivity (TCP/IP, DNS)
- Experience with Active Directory and Office 365 administration
- Exceptional customer service and communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits