Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Help Desk Support Specialists to join our dynamic Indianapolis team. No experience required – we provide comprehensive training to set you up for success. You'll be the first point of contact to resolve technical issues, deliver exceptional customer service, and support our growing organization. If you're a problem-solver with a passion for technology, apply today and start your journey in IT!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve computer, network, and system problems using remote tools
- Create and manage technical support tickets in ITSM software
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with senior engineers on complex escalations
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of computer hardware/software concepts
- Strong customer service and communication skills
- Ability to troubleshoot logically and work independently
- Patience and empathy when assisting users
- Willingness to learn new technologies through training