Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Houston! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. This hybrid role combines remote flexibility with in-office collaboration at our downtown Houston hub. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and work-life balance. Apply today to become part of Houston's top-ranked tech employer!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and ticketing systems (ServiceNow)
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure network printers, peripherals, and mobile devices
- Create and maintain detailed documentation in knowledge base
- Collaborate with network security team on incident response
- Mentor junior technicians and conduct training sessions
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Microsoft 365 and cloud platforms (Azure/O365)
- Strong troubleshooting skills for VPN, VoIP, and endpoint security
- Experience with ITIL service management principles
- Bachelor's degree in IT or related field preferred
- Excellent communication skills with ability to translate technical concepts
- Valid Texas driver's license for occasional on-site visits