Job Description
Join our dynamic IT team at Pacific Tech Solutions as a Help Desk Support Specialist in Honolulu! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise systems. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Hawaii's vibrant tech hub while making a tangible impact on our organization's digital infrastructure.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing system with SLA adherence and timely resolution
- Deploy and configure workstations, peripherals, and mobile devices
- Document procedures, knowledge base articles, and incident reports
- Collaborate with network and security teams on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address performance issues
Qualifications
- 2+ years in IT help desk or desktop support role
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or similar ticketing systems
- Strong diagnostic and troubleshooting skills
- Excellent written/verbal communication abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 25 lbs for equipment maintenance