Job Description
Join our award-winning IT team in Seattle as a Help Desk Support Specialist! We provide all necessary equipment – including laptop, headset, and peripherals – so you can focus on delivering exceptional technical support to our global workforce. This hybrid role combines remote flexibility with in-office collaboration in our downtown Seattle hub.
Why TechSolutions? We pride ourselves on a cutting-edge work environment with professional development stipends, comprehensive health benefits, and a culture that values work-life balance. Our support team handles 95% of issues within SLA targets, thanks to our modern toolset and collaborative approach.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and ticketing system for 500+ employees
- Diagnose and resolve hardware/software issues including OS, productivity suites, and VoIP systems
- Deploy and configure company-provided laptops, monitors, and peripherals for new hires
- Document solutions in knowledge base with clear, actionable troubleshooting guides
- Collaborate with senior engineers on complex network and security incidents
- Conduct quarterly equipment audits and refresh cycles for assigned departments
- Maintain 99.5% customer satisfaction score through proactive communication
Qualifications
- 3+ years in IT help desk support with Windows/macOS troubleshooting experience
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Jira, ServiceNow, or similar ticketing systems
- Experience with remote deployment tools (Intune, Jamf, etc.)
- Strong documentation skills with ability to create technical guides
- Ability to lift 30lbs for equipment deployment tasks
- Excellent communication skills with proven customer service aptitude
- Must be authorized to work in the US without sponsorship