Job Description
Join our award-winning IT team in Chandler, AZ as a Help Desk Support Specialist! We're offering a $3,000 sign-on bonus for qualified candidates who start before November 30th. As a key member of our 24/7 support center, you'll empower 500+ employees with cutting-edge tech solutions while advancing your career in a collaborative environment.
Our Chandler hub features state-of-the-art facilities, flexible scheduling options, and dedicated training paths. Enjoy competitive benefits including health insurance, 401(k) matching, and quarterly tech stipends. Perfect for IT professionals seeking growth in one of Arizona's fastest-growing tech corridors!
Responsibilities
- Provide Tier 2/3 technical support for hardware/software issues across Windows/macOS environments
- Manage Active Directory permissions, VPN configurations, and cloud integrations
- Document troubleshooting processes using ServiceNow with SLA adherence
- Collaborate with network/security teams on incident response protocols
- Train end-users on cybersecurity best practices and new software rollouts
- Maintain inventory of 1,500+ IT assets with automated asset management tools
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 2+ years of enterprise-level help desk support with ticketing system experience
- CompTIA A+/Network+ certification or equivalent practical knowledge
- Expertise in Microsoft Office 365, SCCM, and remote desktop solutions
- Strong diagnostic skills for hardware/network connectivity issues
- Experience with ITIL framework and change management procedures
- Ability to lift 30lbs for equipment deployments and maintain composure during outages
- Excellent written/verbal communication with cross-cultural sensitivity