Job Description
Join TechFlow Solutions' award-winning IT support team in sunny Bakersfield! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a $3,000 sign-on bonus when you join our innovative tech family. This hybrid role combines on-site support with remote flexibility, offering competitive benefits and clear career advancement pathways.
At TechFlow, we invest in your growth through ongoing training programs, certifications, and mentorship opportunities. Our collaborative culture celebrates problem-solvers who thrive in dynamic environments. If you're ready to elevate your IT career while making tangible impacts, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex system outages and escalations
- Conduct new employee workstation setups and software installations
- Develop user documentation and training materials for common IT procedures
- Maintain inventory of IT assets and assist with equipment lifecycle management
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ or equivalent certification strongly preferred
- Proficiency in Windows OS, Microsoft Office 365, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk) and remote desktop tools
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Valid California driver's license and reliable transportation for occasional on-site visits
- Ability to work flexible hours including occasional after-hours support rotations