Job Description
Join our award-winning IT support team in sunny Tampa, Florida! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a $5,000 sign-on bonus when you join our innovative company. As a key member of our IT department, you'll troubleshoot hardware/software issues, provide remote support, and ensure seamless user experiences. We offer competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Tampa's tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document support tickets using ITSM software (ServiceNow/Jira)
- Install, configure, and maintain workstations and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in help desk or technical support role
- CompTIA A+ or similar certification preferred
- Proficiency with Windows/macOS and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Familiarity with ITIL service management principles
- Experience with remote support tools (TeamViewer/AnyDesk)
- Ability to work flexible hours including occasional weekends