Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Indianapolis! We're offering a $2,000 sign-on bonus for qualified candidates who start before December 31, 2023. This is your opportunity to work with cutting-edge technology while making a tangible impact on our organization's success. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment that values innovation and growth. Apply today and kickstart your IT career in the heart of Indiana!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve complex system problems using remote management tools
- Document all support tickets and resolutions in ServiceNow
- Train end-users on new software implementations and security protocols
- Collaborate with network and server teams on escalated issues
- Maintain and update IT asset inventory systems
- Conduct quarterly security awareness training sessions
Qualifications
- 2+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent verbal and written communication abilities
- Experience with Service Desk software (e.g., ServiceNow, Jira)
- Ability to work rotating on-call shifts
- Valid Indiana driver's license for occasional site visits