Job Description
Start Your IT Career Today with KC Tech Solutions!
Are you looking for a rewarding entry-level role in Information Technology? KC Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Kansas City, Missouri. Even if you have no prior experience, we want to hear from you. We provide comprehensive on-the-job training and a supportive environment to help you build a solid foundation in IT support.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to stay productive. If you have a passion for technology, a patient demeanor, and a strong desire to learn, we want to launch your career with us!
Responsibilities
- Provide Tier 1 Help Desk Support: Assist employees with hardware and software troubleshooting via phone, email, and in-person.
- Account Management: Set up, configure, and maintain user accounts, including Active Directory and email access.
- Incident Resolution: Log and track all support tickets in our ticketing system (ServiceNow) and ensure timely resolution.
- Hardware Support: Perform basic hardware maintenance, including printer setup, laptop repair, and peripheral installation.
- Software Deployment: Assist in the deployment and installation of necessary software applications and updates.
- User Education: Provide guidance and training to users on basic computer operations and security best practices.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior IT experience required. We value attitude and aptitude over experience.
- Technical Skills: Basic familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer operations.
- Communication: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot common technical issues.
- Availability: Must be available to work a full-time schedule, including occasional evenings or weekends as needed.
- Professionalism: Demonstrated ability to work well in a team-oriented environment with a customer-first mindset.