Job Description
Are you a dedicated technical professional looking for a stable role in Lexington, KY? We are currently seeking a skilled Help Desk Support Specialist to join our growing team. The best part? We provide all the necessary equipment, including high-performance laptops, monitors, and peripherals, ensuring you have the tools to succeed without the upfront cost.
In this role, you will be the first point of contact for our employees, resolving technical issues efficiently and professionally. If you have a passion for technology and a knack for problem-solving, we want to hear from you. We offer a competitive benefits package, continuous training, and a supportive work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot desktop hardware, printers, and mobile devices.
- Manage and update the IT asset inventory database.
- Respond to help desk tickets in a timely manner and maintain high customer satisfaction scores.
- Assist in the onboarding process for new employees, including hardware setup.
- Document technical solutions and common issues in the knowledge base.
- Collaborate with the IT team to resolve complex network and software issues.
Qualifications
- High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Proven experience in a Help Desk or Technical Support role.
- Strong working knowledge of Microsoft Windows and Office 365.
- Experience with ticketing systems (e.g., ServiceNow, JIRA, Zendesk) is a plus.
- Excellent verbal and written communication skills.
- Ability to lift and move standard IT equipment (up to 40 lbs).
- CompTIA A+ certification is a significant advantage.