Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of San Francisco?
Apex Infrastructure is seeking a dedicated Help Desk Support Specialist to join our growing IT team. We pride ourselves on providing top-tier solutions for our clients, and we are looking for someone who thrives in a fast-paced, dynamic environment.
As part of our team, you will benefit from our Equipment Provided policy, ensuring you have the latest laptops, monitors, and peripherals to perform your best work efficiently.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- State-of-the-art equipment provided by the company.
- Opportunities for professional growth and certification support.
- Collaborative and inclusive company culture.
If you are ready to elevate your career, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and peripheral devices.
- Manage and maintain a high volume of IT service requests and incidents using our ticketing system.
- Assist with the deployment, configuration, and maintenance of company-issued equipment.
- Conduct regular system updates and patch management to ensure security compliance.
- Collaborate with senior IT staff to troubleshoot complex network connectivity and server issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Familiarity with Windows and macOS operating systems.
- Strong knowledge of hardware components, networking, and troubleshooting methodologies.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and carry computer equipment (up to 50 lbs) as needed for setup and maintenance.