Job Description
Join TechSolutions Inc., a leading IT services provider, as we expand our support team in Jersey City! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our diverse clientele. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of NJ's most vibrant tech hubs. If you're a tech-savvy problem-solver ready to make an impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems, including OS troubleshooting and application support
- Manage user accounts, permissions, and security protocols in Active Directory
- Document all interactions using ITSM tools (ServiceNow/Jira) for knowledge base updates
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct new employee onboarding for IT equipment and software setup
- Monitor system health and proactively address potential infrastructure issues
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or similar technical certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills with hardware, network connectivity, and SaaS applications
- Excellent written/verbal communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to prioritize tasks and work independently in fast-paced environments
- Valid US driver's license (occasional site visits required)