Job Description
Join our award-winning IT support team in Portland and kickstart your career with an exclusive $3,000 sign-on bonus! TechFlow Solutions is seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. We offer modern workspaces, cutting-edge technology, and a culture that values innovation and collaboration. If you thrive in dynamic environments and excel at solving complex technical challenges, this is your opportunity to make an impact while advancing your career in Oregon's tech hub.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 200+ users
- Diagnose and resolve hardware/software issues including Windows/macOS, Office 365, and network connectivity
- Manage service tickets in ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure new workstations, peripherals, and mobile devices
- Document solutions in knowledge base and maintain IT asset inventory
- Collaborate with network/security teams on escalated incidents
- Conduct user training on cybersecurity best practices and new systems
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certification
- Proficiency in Active Directory, Azure AD, and cloud applications
- Strong diagnostic skills for hardware troubleshooting and OS-level issues
- Excellent written/verbal communication with customer-first mindset
- Experience with ITSM tools (ServiceNow, Jira) preferred
- Ability to prioritize tasks in fast-paced, multi-project settings
- Valid driver's license for occasional on-site support