Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in sunny Orlando! We're seeking a customer-focused tech enthusiast to deliver exceptional IT support to 500+ employees. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in Florida's tech hub. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Manage service tickets in ServiceNow with SLA adherence and documentation
- Deploy and configure Windows 10/11 workstations, mobile devices, and peripherals
- Collaborate with network/security teams on incident escalation and resolution
- Develop user documentation and conduct training sessions on IT systems
- Monitor system health and perform proactive maintenance tasks
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)