Job Description
Join Honolulu Tech Solutions as a Flexible Hours Help Desk Support Specialist and transform how businesses in paradise manage their IT challenges! We're seeking a tech-savvy professional to deliver exceptional remote and on-site support while enjoying work-life balance through customizable scheduling. Our collaborative team thrives on innovation, and you'll be at the forefront of resolving technical issues across diverse industries. Enjoy competitive compensation, comprehensive training, and the opportunity to grow your career in Honolulu's dynamic tech scene. Apply today and become the hero behind seamless digital experiences!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system malfunctions, including OS troubleshooting, application errors, and connectivity problems
- Document all incidents, resolutions, and asset updates in ITSM software with precision and clarity
- Collaborate with senior engineers on complex escalations while maintaining ownership of ongoing cases
- Deliver user training on cybersecurity best practices and new system implementations
- Monitor system performance and proactively address potential vulnerabilities
- Support IT asset management including inventory updates and lifecycle planning
Qualifications
- 2+ years of experience in help desk or desktop support environments
- CompTIA A+ or equivalent IT certification strongly preferred
- Proficiency in Windows OS, macOS, Microsoft 365, and cloud platforms (Azure/GCP)
- Excellent troubleshooting methodology with ability to logically diagnose technical issues
- Exceptional communication skills with ability to explain complex concepts non-technically
- Experience with ITSM tools (ServiceNow, Jira) and remote support software
- Valid Hawaii driver's license for occasional on-site visits
- Flexible availability to cover extended hours including evenings/weekends as needed