Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist in Milwaukee! No experience required – we provide comprehensive training to launch your career in technology. You'll be the first point of contact to resolve technical issues, deliver exceptional customer service, and support our growing organization with cutting-edge solutions. This role offers growth opportunities, competitive benefits, and a collaborative environment perfect for tech enthusiasts.
Responsibilities
- Respond to user inquiries via phone, email, and chat support tickets
- Diagnose and resolve hardware/software issues (Windows, Mac, mobile)
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and asset configurations
- Collaborate with senior IT staff on complex escalations
- Conduct user training on basic IT tools and security protocols
- Assist with network connectivity and peripheral setup
Qualifications
- High school diploma or equivalent required
- 0-2 years of experience (students and career changers welcome)
- Basic knowledge of computer hardware/software concepts
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical procedures quickly
- Proficiency with Microsoft Office and internet tools
- CompTIA A+ certification preferred (training provided)