Job Description
Join TechSolutions Inc. and revolutionize your work-life balance with our flexible-hour Help Desk Support position in Plano, TX! We're seeking tech-savvy professionals who thrive in dynamic environments while delivering exceptional customer experiences. Enjoy the freedom to tailor your schedule around personal commitments without compromising career growth. Our award-winning team offers competitive compensation, cutting-edge tools, and a culture that values innovation and work-life harmony. If you're ready to transform your technical expertise into meaningful impact, this is your moment to shine!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Resolve network connectivity problems and system malfunctions efficiently
- Document all interactions and solutions in ticketing systems
- Collaborate with IT teams to escalate complex issues
- Conduct user training sessions on new technologies
- Maintain inventory of IT assets and equipment
- Implement security protocols to protect company data
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows/macOS and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Ability to work independently with flexible scheduling
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Basic knowledge of cloud services (AWS/Azure/GCP)