Job Description
Join our dynamic IT team as a Help Desk Support Specialist with flexible scheduling options! We're seeking a customer-focused professional to provide exceptional technical support to our Newark-based clients. Enjoy work-life balance with evening and weekend shifts while advancing your career in a collaborative environment.
Responsibilities
- Resolve technical issues via phone, email, and remote support for hardware/software systems
- Document tickets accurately in ServiceNow with detailed resolution steps
- Install/configure workstations, printers, and network equipment
- Train users on productivity tools and security protocols
- Collaborate with senior engineers on complex system outages
- Monitor ticket queues and maintain SLA response times
Qualifications
- 2+ years in technical support or help desk role
- CompTIA A+ or equivalent certification
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with ServiceDesk Plus or similar ticketing systems
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability for evenings/weekends