Job Description
Join our dynamic IT team in Omaha and enjoy the freedom of flexible scheduling while delivering exceptional technical support! We're seeking a passionate Help Desk Support Specialist to assist users with their technology challenges in a hybrid environment. This role offers adaptable hours (including evenings/weekends) perfect for students, parents, or professionals seeking work-life balance. You'll be the frontline hero resolving hardware/software issues, maintaining network stability, and ensuring seamless user experiences across our growing organization.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain hardware/software systems
- Create and update documentation for troubleshooting procedures
- Collaborate with senior engineers on complex infrastructure projects
- Monitor ticket queues with SLA adherence
- Train end-users on security protocols and best practices
- Contribute to continuous improvement of support workflows
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency with Windows/macOS and cloud platforms (Office 365, GSuite)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to cover varied shifts including weekends
- Valid Nebraska driver's license (occasional on-site visits)