Job Description
Join TechSolutions Buffalo and transform your career with our flexible Help Desk Support role! We're seeking tech-savvy professionals who thrive in adaptable environments to deliver exceptional IT support. Enjoy competitive compensation, remote work options, and a culture that values work-life balance. Perfect for students, parents, or career changers seeking non-traditional schedules. Apply today and become part of Buffalo's premier IT support team!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Assist with OS installations and system configurations
- Manage ticketing systems and document resolutions
- Train users on cybersecurity best practices
- Collaborate with IT team on system upgrades
- Maintain inventory of IT assets and equipment
Qualifications
- 1+ years of help desk or IT support experience
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of networking fundamentals
- Excellent customer service and communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to cover evening/weekend shifts as needed
- Valid driver's license for occasional on-site visits