Job Description
Join our dynamic team at TechConnect Solutions as a Flexible Hours Help Desk Support Specialist in Plano, TX! We're seeking tech-savvy professionals to deliver exceptional customer support with adaptable scheduling options. Enjoy a collaborative environment where your problem-solving skills directly impact client success. Perfect for work-life balance seekers, this role combines technical expertise with customer-centric service. Apply today and become part of our mission to empower businesses through innovative IT solutions.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Document all interactions using ticketing systems
- Train end-users on company applications
- Collaborate with IT teams on complex system issues
- Maintain inventory of IT assets
- Implement security protocols across devices
Qualifications
- 2+ years in IT help desk or technical support
- CompTIA A+ or equivalent certification
- Proficiency with Windows/macOS and networking basics
- Exceptional communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and adapt to flexible schedules
- Strong analytical and troubleshooting abilities