Job Description
Join our dynamic team as a Flexible Help Desk Support Specialist in sunny Orlando! We're seeking tech-savvy professionals who thrive in adaptable work environments. Enjoy the perfect work-life balance with customizable hours while delivering exceptional IT support to our diverse client base. If you're passionate about problem-solving and value flexibility, this is your dream opportunity to grow in Orlando's thriving tech scene.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage ticketing systems with SLA adherence
- Diagnose and resolve network connectivity problems
- Train users on new technologies and best practices
- Document troubleshooting procedures and solutions
- Collaborate with IT teams on system improvements
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and networking fundamentals
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings/weekends required)