Job Description
Are you a technical problem solver looking for a role where the company invests in your tools? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Indianapolis, IN.
We understand that having the right equipment makes all the difference. That is why we provide a comprehensive Equipment Package to all new hires, including the latest laptops, peripherals, and mobile devices. We are looking for a proactive individual who can deliver exceptional customer service while managing complex IT tickets.
As part of our technical support team, you will be the bridge between our users and our robust IT infrastructure. If you thrive in a fast-paced environment and want to work with cutting-edge technology without the hassle of bringing your own gear, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Perform hardware setup, configuration, and troubleshooting for laptops, printers, and mobile devices.
- Manage and resolve software installation issues, including OS updates and application conflicts.
- Monitor and prioritize incoming support tickets to ensure rapid response times.
- Document all technical interactions and resolutions in the Help Desk ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication skills and a customer-centric attitude.