Job Description
We are looking for a Help Desk Support Specialist to join our growing IT team in Minneapolis. At Apex Data Systems, we believe that the best support starts with the best tools. That is why we provide top-tier equipment—including premium laptops, mobile devices, and ergonomic peripherals—to every member of our support staff.
In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring business continuity. You will work in a fast-paced environment where your problem-solving skills and customer service attitude will make a direct impact on our organization's success.
Why Join Us?
- Full equipment package provided (Laptop, Mobile, Peripherals).
- Competitive salary and comprehensive benefits.
- Opportunity for career growth in a modern tech environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues for internal users.
- Manage the setup and maintenance of company-provided equipment.
- Maintain accurate documentation of incidents and resolutions in the ticketing system.
- Assist in the deployment of software updates and security patches.
- Collaborate with the IT team to improve support processes and user satisfaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science preferred.
- 1-3 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently and manage multiple priorities.