Job Description
Join our dynamic IT team as a Remote Help Desk Support Specialist in St. Louis! We're seeking a tech-savvy professional to deliver exceptional user support across our distributed workforce. Enjoy 100% remote flexibility while solving critical system issues and enhancing user productivity. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a rapidly expanding tech environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for 200+ users across the US
- Troubleshoot hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Manage ticket lifecycle in ServiceNow from initial report to resolution
- Document solutions in knowledge base with detailed technical documentation
- Collaborate with network and security teams on escalated issues
- Conduct quarterly user training sessions on security best practices
Qualifications
- 3+ years of remote help desk experience with proven SLA adherence
- CompTIA A+/Network+ certification or equivalent technical credentials
- Expertise in Active Directory, VPN configuration, and endpoint management
- Strong diagnostic skills with Windows 10/11 and macOS environments
- Experience with Jira/ServiceNow ticketing systems
- Excellent written communication and problem-solving abilities
- Ability to work independently with minimal supervision