Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk Support team in Louisville. As an Entry-Level Specialist, you'll receive comprehensive training and mentorship while delivering exceptional technical support to our clients. This is your gateway to a thriving career in information technology with growth opportunities into network administration and cybersecurity roles.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve user problems with Windows/macOS, Microsoft Office 365, and business applications
- Document support tickets accurately in our ITSM system for tracking and reporting
- Collaborate with senior technicians to escalate complex issues and implement solutions
- Assist with device setups, software installations, and basic network troubleshooting
- Conduct user training sessions on new technologies and security protocols
- Maintain inventory records for IT assets and consumables
Qualifications
- No prior IT experience required – we provide comprehensive paid training!
- High school diploma or equivalent (college degree preferred but not mandatory)
- Strong problem-solving abilities and logical troubleshooting mindset
- Excellent verbal communication skills with patience for diverse user needs
- Basic familiarity with computers and willingness to learn technical concepts
- Ability to work independently and collaboratively in a team environment
- Must pass background check and pre-employment skills assessment