Job Description
Launch your IT career with our comprehensive Help Desk Support program! We're seeking motivated individuals with no prior experience to join our Sacramento team. Our award-winning training program equips you with essential technical skills while providing hands-on customer service experience. Enjoy competitive benefits, career growth opportunities, and a supportive team environment dedicated to your professional development. If you're tech-savvy and passionate about helping others, this is your perfect entry point into the IT industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Delocate and resolve customer inquiries via phone, email, and chat
- Document support tickets in CRM systems with detailed notes
- Collaborate with senior technicians on complex problem resolution
- Conduct basic system diagnostics and preventative maintenance
- Assist in onboarding new employees with IT setup
- Maintain accurate knowledge base documentation
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable transportation to our Sacramento office