Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated individuals for our Entry-Level Help Desk Support position in Sacramento. No prior experience required – we provide all necessary training to succeed in a fast-paced tech environment. Join our collaborative team and build foundational skills in customer service, troubleshooting, and system administration while supporting enterprise clients across Northern California. Enjoy competitive pay, growth opportunities, and a supportive workplace culture.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve common desktop/laptop problems including OS, network connectivity, and peripheral devices
- Document all interactions using ticketing systems (ServiceNow/Jira) with clear, detailed notes
- Escalate complex issues to senior technicians with accurate problem descriptions
- Conduct basic system setups for new employees including account creation and software installations
- Maintain inventory of IT assets and assist with equipment management tasks
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving abilities with logical thinking approach
- Excellent verbal/written communication skills and patience for customer interactions
- Basic familiarity with Windows/macOS operating systems and Microsoft Office Suite
- Ability to work flexible hours including occasional weekend on-call rotations
- Must pass background check and pre-employment drug screening
- Valid California driver's license required for occasional site visits